One customer named Nir Nissim says he was banned for returning too many items and that he received no warning that his copious returns were causing Amazon problems. The other customer, Paul Fidalgo, called the unexpected exclusion from the site "dizzying and disorienting."
The paper reports that customers have been able to restore their accounts in many instances, but not without contacting Amazon customer service and disputing the bans. In a statement, Amazon clarified its position on deactivating customer accounts without warning:
“We want everyone to be able to use Amazon, but there are rare occasions where someone abuses our service over an extended period of time,” Amazon said. “We never take these decisions lightly, but with over 300 million customers around the world, we take action when appropriate to protect the experience for all our customers.”