There’s no way to track your car’s progress or estimated delivery
The official Tesla website states: "Ordering your Tesla is just like any buying experience on the Internet. Simply choose your options, enter your contact information, and indicate your preferred delivery timing." Simple, right?
If ordering a Tesla were truly “just like any buying experience on the Internet,” then customers could track their vehicle at every step of the process, and in real time. Even "normal" carmakers keep you updated of exactly where your car is in the production queue once you place your custom order.
We spoke with one Tesla customer, who preferred not to be identified for fear of Elon's wrath (more on that in a second), about his purchasing experience. He placed his Model X reservation in April of 2014, expecting to take delivery of his prized possession sometime in 2015. He finally got his car in April... of 2016.
The only major communication he received from Tesla during that time was a holiday greeting card noting the brand’s excitement to produce his car in the New Year, and an announcement for an event on September 29th, 2015 where future Model X owners could watch the delivery of the first batch of all-electric SUVs roll out -- to other paying customers, naturally.