There's always, always "that guy"
"The biggest fear we had -- and this we'd see time and time again -- is people smuggling in nips because they don't want to pay airport liquor prices. So these people will come up and order a soda, go out into the terminal, and just get hammered. They just keep going back and forth until someone catches them.
"Once there was a guy who brought in some booze and, after a few drinks, started getting into it with another passenger. And then, of course, the gate staff happened to seat the two next to each other on the plane. So the woman that he'd been fighting with told the flight attendants that he was intoxicated, and the pilot had to turn the plane around to throw the guy off. You can imagine how well that went over."
But, some good stuff happens too
"When one of our bartenders was pregnant, a businessmen that travels through a lot found out and left her a $100 tip. I, myself, have gotten two different $100 tips -- one was a regular who had just ended her contract and got a promotion. She was so appreciative that we always remembered her name and her industry that on her last day, she left me a hundred bucks.