While most fast-food chain’s are experiencing less-than-stellar sales of late, Chick-fil-A is currently dominating the fast-food world, making more money per location than any other chain and expanding at a rapid clip.
Much of this success has been attributed to Chick-fil-A’s top marks in customer satisfaction, mainly due to the positivity that oozes from its staff members. They are extremely friendly, sometimes nauseatingly so.
"We choose our team members very carefully. We want to attract people with a certain spirit," Morgan said.
The Holy Spirit?!
"We want people who are committed to having a healthy work-life balance. Who want that time. It's important that we get employees that are passionate about serving our customers, as well as taking the time to rejuvenate and be with friends and family," she clarified.
And apparently, it has worked.
"We definitely get people who come here and say that this policy is a big part of why they want to work here in the first place, and we really value that," she said.
The policy is so ingrained in the corporation's ethos that they look to bring in people with similar viewpoints... if not similar beliefs. It's a selling point, and a benefit that competitors simply don't offer.