On the flip side, I had a mother-in-law call from the closet whispering because she was nervous her new daughter-in-law was cooking the turkey incorrectly. She was convinced she didn't know how to cook and wanted to go down there and help her out. But it turns out the daughter-in-law was right."
Spray attention to directions
"A woman called who was looking to bake some cookies for Thanksgiving, and the directions called for her to spray the pan. And we told her, 'You spray the bottom of the pan.' Well, she sprayed the bottom of the pan. Like, she flipped it over, sprayed it, and turned it back over to put the cookies on. We had to tell her, 'Spray it where the cookies go on.' We're happy we were able to help her with a non-turkey question."
This isn't a screw-up, but it will hit you right in the feels
"A 91-year-old man called us who was cooking turkey for the very first time. His wife had just passed away and he still wanted to carry on the tradition. His whole family was coming over, including his great-grandkids, and we walked him through the process from beginning to end -- it took over 40 minutes for him to learn how to prepare that turkey. And those are the calls that are truly great. You could tell he was so happy and thankful to have the Thanksgiving turkey on the table."