The mystery of the meatless turkey
"There are no dumb questions! But we did get a call once from a woman who was convinced there was no meat on the turkey. She said it was flat and there was no meat. After some probing, we realized the turkey was upside down. It was on its breast, right-side up, and of course there's not going to be much turkey meat on that side. When she flipped it over, she was very happy to see all the meat."
It's OK to come out of the closet
"I like hearing from the first-time cooks. A newlywed called in and was whispering real quiet. I could hardly hear her. I found out she was hiding in a closet upstairs, and she didn't want her in-laws to know she'd never prepared a turkey. She was so nervous she wasn't going to prepare it correctly. We walked her through it, and by the end she was talking loudly, feeling confident, and ready to go.
On the flip side, I had a mother-in-law call from the closet whispering because she was nervous her new daughter-in-law was cooking the turkey incorrectly. She was convinced she didn't know how to cook and wanted to go down there and help her out. But it turns out the daughter-in-law was right."
Spray attention to directions
"A woman called who was looking to bake some cookies for Thanksgiving, and the directions called for her to spray the pan. And we told her, 'You spray the bottom of the pan.' Well, she sprayed the bottom of the pan. Like, she flipped it over, sprayed it, and turned it back over to put the cookies on. We had to tell her, 'Spray it where the cookies go on.' We're happy we were able to help her with a non-turkey question."
This isn't a screw-up, but it will hit you right in the feels
"A 91-year-old man called us who was cooking turkey for the very first time. His wife had just passed away and he still wanted to carry on the tradition. His whole family was coming over, including his great-grandkids, and we walked him through the process from beginning to end -- it took over 40 minutes for him to learn how to prepare that turkey. And those are the calls that are truly great. You could tell he was so happy and thankful to have the Thanksgiving turkey on the table."
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