When you gotta go, you gotta go
"About 15 years ago, I worked at the Olive Garden for about two years.
"One Saturday night, we were in the middle of an extra-busy dinner rush. One of my tables was a party of 15 that I had split with another server. I was bringing out seconds of salads and breadsticks when a lady at the table informed me that her daughter, who looked about 7 or 8, needed to use the bathroom.
"Thinking she just needed directions, I informed her the restroom was in the front of the restaurant, right next to the hostess stand. 'I know,' she replied haughtily. 'I need you to take my daughter and help her in the bathroom... and make sure she washes her hands.'
"I was way too busy to take time away from my other tables to escort this girl to the bathroom and I also did not really feel comfortable taking a young child and 'helping her' in the bathroom. I mean, what if this involved wiping and such? I let her know that I was sorry, but I needed to start bringing the food out for the table and did not have time to help her daughter. I should add that, at least to appearances, there was no obvious physical disability that would have prevented this lady from taking her own daughter to the bathroom. Not to mention, there are 13 other people at the table -- who know this child to some extent -- who could also have helped if needed.
"The mom replied with a dramatic sigh. 'Oh, really? You just can't be bothered, huh? You are just so important!' I politely apologized again, said I'd be right back with their food, and retreated into the kitchen.
"As I was in the back pulling their food out of the window and putting it on trays for delivery I heard a commotion out in the main dining area. When I walked out with the tray, I saw my manager, who is normally very soft-spoken, in a screaming match with the mom who asked me to take her daughter to the bathroom. The little girl was standing next to the table crying hysterically and everyone else in the dining room was looking on in shocked silence.
"'It's her fault!' the lady yelled, pointing at me as I approached the table. 'She refused to take my daughter to the bathroom, so she had to just go on the floor.' It was then that I noticed the large wet spot in the middle of the crowded dining room. Apparently this lady had instructed her daughter to pull up her dress, pull down her underwear, and to squat and pee in the middle of the restaurant.
"From those who witnessed it, the daughter was crying the whole time while her mother yelled loudly about how this is what happens when staff are too lazy to help. When my manager intervened, she started berating him and accusing him of embarrassing her and her child.
"I was impressed that my manager actually asked them to leave, which I had never seen in a corporate restaurant. A nearby table actually tried to start a slow clap as they exited, yelling and berating me and my manager the whole time." -- Jessie Jacobs
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