In-N-Out Is Crushingly Disappointing

Cole Saladino/Thrillist
Cole Saladino/Thrillist

Everybody loves In-N-Out. The late, great Anthony Bourdain called it the best restaurant in Los Angeles. Walter Sobchak is addicted to its toasty buns (they ease his temperament). It draws people in from highways like moths to a cheese-covered flame and has achieved near-mythical status among folks who haven't even gotten down Animal Style.

I'm one of those moths. More often than I'd like to admit, you can find me in line, frantically going through the "secret" menu on my phone, just so I can sound cool when speaking to a teenager in a paper hat. And every time, I have the same profound, life-changing reaction: meh.

Because face it: In-N-Out is the most overrated burger in America.

Cole Saladino/Thrillist

A wrapper full of mediocrity

In-N-Out burgers are fine, really. Getting one gives me comfort. So does a $1 cheeseburger from McDonald's, or occasionally listening to Cat Stevens while rocking gently back and forth in the dark. But that doesn't make either of those things great.

Eating In-N-Out is kind of like hooking up with a long-lost ex. You think about it from time to time, remembering all the good things. The warm, euphoric feeling when it hits your mouth. The soft caress of that grilled bun, and the way the toasted ends scrape your lip ever so slightly as you pull it away. The flavor. The smells. All familiar and pleasant.

Then, just when you think you're over it, you're driving down the highway, and BAM, there it is, like a 3am "how are you?" text. So you get in that always long line of cars. You order. And when that sexy thing with the slightly see-through wrapper arrives, you embrace it. Then, seconds later, you realize why you strayed from it in the first place. And then it's gone, and you kind of feel gross for going after it in the first place.

Unlike a bad ex, though, In-N-Out is beloved by your friends, who encourage you to go for a quickie whenever you can. On my first taste, excitement slowly turned into crippling disappointment. It couldn't be that this legendary burger wasn't great. It must have been a fluke. So I went back and had the same experience the next day. Then a few months later. Then every single goddamned time I visited California thereafter. "Maybe this time, it'll be better," I'd think. But it's not. The only constant is the constant disappointment.  

Cole Saladino/Thrillist

Here's the worst part: on paper, I effing LOVE -- L-O-V-E -- In-N-Out. American cheese is a burger's best friend. Thick burgers are overrated. By all accounts, the owners are wonderful people who treat their workers better than any other fast food company. The service is great. At no point has a Double-Double made an uninvited Animal Style advance on me late at night. If I drew a picture of the perfect burger for me, it'd look exactly like a Double-Double.

But yet, it's all amiss to me. Every single item. Let's take a closer look:

The burger
This is your basic, salty, flat-grilled burger that you can get absolutely anywhere. If somebody gave me a blind taste-test between this and most other fast-food burgers, I might be able to distinguish In-N-Out, but it's not guaranteed. It's highly generic, as if culled together from a series of stock photos: bun, burger, watery lettuce, and a slice of tomato. Sure, you can get it Animal Style, but be honest: Animal Style sauce tastes like Whole Foods' version of Big Mac sauce.

The fries
These things are understandably divisive. Mainly because they taste about as flavorful as one of those stupid paper hats. The fact that you have to order them extra crispy to make them firm is asinine. These things are as limp as Jack Nicholson when his Viagra wears off. Yes, that was tasteless. Just like In-N-Out's fries.

Cole Saladino/Thrillist

You're all drinking the Animal Style Kool-Aid

Yeah, it's freshly made and hits a certain spot. And man, is that super-long secret menu great... except that it's simply hip-speak masking the fact that you're asking them to burn, undercook, or douse your food in sauce to mask its general blandness.

The secret menu is a pitcher full of Animal Style Kool-Aid, and you're all drinking it. Basically, In-N-Out is a simple burger bar with its own inorganic slang. The "secret menu"? Most of it is listed on the website. If somebody opened a place in Brooklyn and forced people to say crap like "Flying Dutchman" just to ditch a bun, they'd be labeled (correctly) as insufferable hipsters compensating for bland food. Do it in California in a cheery throwback drive-in and you've got the most cultishly beloved fast food in the States. Am I blaming In-N-Out for hipsters? Yeah, maybe I am.

animal style fries
Cole Saladino/Thrillist

And yet...

Here's the rub: I will always go to an In-N-Out when I'm near one, braving the lines full of svelte Californians and fat Midwesterners on pilgrimages just to see if maybe I've come around. I took my toddler there a while back. She seemed to like the grilled cheese thingy. Like me at that age, she was also into boogers. Babies have shitty taste, so I don't trust her. But everybody else in at the restaurant seemed happy eating their burgers.

Then, something happened: I moved from Oregon to Los Angeles. On the ride to SoCal, I got weirdly excited that In-N-Out had opened a couple locations in the southern part of Oregon. I even contemplated stopping. I had that same urge every single time I passed one with increasing frequency on the 1,000-mile drive. Finally, I caved. Starving, I grabbed a mustard-grilled, Animal Style burger with grilled onions (yes, the drive-in dude told me that the mustard-grilled/grilled onions part of the order was redundant, because of course he did). It was... OK. As always. Not bad. Not great.

And as I watched a string of tourists take photos in front of the place and a string of locals happily waiting for their fix, their cars snaking onto a busy Pasadena street, I had that same thought I'd had since I first tried In-N-Out: Maybe there's something wrong with me. I was like a cult member questioning the Messiah, and I felt weirdly guilty about it.

But you know what?! Maybe there's something wrong with all of you. Maybe you're easily duped by stupid hats. Maybe Steve Buscemi hypnotized you one night. Maybe you like talking in dumbass codes. Or maybe you're so in love with the allure and the cult of this place that you're blind to its shortcomings. I'm not one to judge. But I'm also not buying it.

If you need me, I'll be across the street from the nearest In-N-Out to my new home, eating at Shake Shack. It's only a couple bucks more, after all, and is miles above in quality. And as I walk past that In-N-Out, I'll... oh, who am I kidding. I'll get a Double-Double and a shake and some undercooked fries. Maybe this time I'll love it.

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Andy Kryza is a senior editor at Thrillist who prefers his hate mail written on paper hats. Follow him to accusations of contrarianism @apkryza