"I go to restaurants, and I get shit service," he says. "I just don't go back. I don't have a vendetta against them."
Complaining in person is a better move
"Back in the day, if you had a problem in a restaurant, if they got your order wrong [or something], you'd just go to the manager," he says. "Now, people go on these rants online, no one reads it, no one cares, and you don't get your money refunded."
That's not entirely true, as he's refunded people himself! Strangely, however, he says that "no one's ever come up to us and said, 'Can I talk to the manager or the owner?' Not once."
So here's his modest proposal: instead of posting an angry Yelp review whilst sitting on the toilet about an awful experience you had at a restaurant, just speak to a manager in-person. They'll probably make it right. The other option is for people to continue to post Yelp reviews like, "The servers are ugly and rude, the restaurant smells like a garbage dump, and the food succcckkkkkssssss!!!!!" Or just never go there again.