There's a reason why Taco Bell's food looks consistently the same
Have you ever noticed that out of all fast-food chains Taco Bell's products look and taste amazingly consistent? There's a reason for that. A stressful, tedious reason.
"Everything that comes out of our kitchen is weighed on a digital scale. If the weight is .3oz off what it's supposed to be, we have to throw that item away. So, when a soft taco goes on the scale, it needs to be 1.6oz. If it varies .3oz either way, we have to toss it. We all train with a scale, and we have to get used to doling out the ingredients precisely, in order to make everything the correct weight in the end. It's very hard to get that right."
Everything is made "by hand"
While everything at Taco Bell is clearly not made from scratch, every single item is put together ingredient-by-ingredient by the hands of the line workers. (Don't worry, they wear gloves.)
"Think about making something at McDonald's. You have the patty, the bun, the cheese, maybe a couple pickles, and a squirt of ketchup. It's not super-uniform. But at Taco Bell -- with the weighing at the end, we need to be totally precise with everything we put inside our food. And we use our fingers to do that, after training with a digital scale, of course."
Each item has a strict formula that line workers need to follow.
"For example, a crunchy taco is one scoop beef, one finger pinch of cheese, and two finger pinches of lettuce. If we want to make it supreme, we step it up to two finger pinches of cheese and three of lettuce. Really, we are just adding more fingers, but once you're trained in that method, it becomes second nature. This type of exactness makes sure almost all of our stuff comes out looking the same, no matter where you are or who is making it. And everything we make is just like that, measured by hand, put together by hand, and weighed before it reaches a customer."