The Right Thing to Do
How should we change our ways? For starters, instead of giving those cursory tips of $2 with no regard for how huge your order was, take a look at the dripping dude on your doorstep and dig a little deeper -- as in, no less than 20% of the total bill. As one of the restaurateurs we spoke to explained, delivery guys tend to receive around a 10-15% tip for their trouble, as compared to the 20% servers usually get. If there's a torrential downpour outside, the least you can do is give the guy who brought food to your home the same amount you'd give to the guy who brought food to your table.
Beyond the added cash, though, maybe just try a little empathy. Both of the delivery guys we spoke to said the biggest thing they'd ask customers for is patience and understanding, with one of them saying "When the weather's bad, sometimes we can't take the delivery in 10 minutes like usual. Sometimes, we can be a little late, and they get mad." Yep, we get mad, because their food's not there in 10 minutes during a downpour. Meanwhile, the GM at Lombardi's had these parting words: "When you tip, take into consideration what it takes to get the delivery to you. "