A lot has changed over the past three months: we now live in a frozen tundra, we now drink a more bitter version of Malort, and we now have to avoid a bottomless bear mascot come baseball season. One thing, though, has remained as slow and steady as ever: our tried and true measure of civic futility, Ventra. Since we last checked in on the transit fare payment system that nobody asked for, it has continued to bilk everyone from students to non-profits on its way to performance benchmark failure. Before your Chicago Card is ripped from your cold, dead hands, here’s a recap of the Ventra hate, by the numbers:
2.5 seconds -- Ventra’s satisfactory “tap time” goal for buses and rail turnstiles, which is actually a long time for something that used to be... instant.
$1.21 million -- Lost fare revenue from Ventra’s defective equipment during October and December, including an outage at 145 train stations in one day.
1 -- Yelp stars for the Ventra Customer Service Center. Sure, Yelpers can find a reason to dump on anything, but this overwhelming hatred seems pretty sincere. As user Frank Z. eloquently puts it: “Ventra is a piece of crap.”