According to Bloomberg, the company has handled 2 million claims since first launching in 2013, and maintains a high degree of success: So far, AirHelp has helped users claim a combined $195 million in compensation from airlines, with the average payout factoring in around $500-$600.
The majority of the company’s success has been achieved in Europe, as regulations permit customers to receive reimbursement for regular flight delays. In the US, though, lost and delayed luggage, in addition to involuntary boarding denials and tarmac delays, afford you the opportunity to file a claim. If the airline loses your bags, AirHelp requires you to display receipts for your lost items -- which seems like a pittance, really, especially when a third party is handling all the arbitration. For its trouble, AirHelp takes 25% of the claim, and 50% if it turns into a legal dispute.
Most claims are settled within two months, the company notes, and it’s definitely not above sparring with an airline's laywers. As its CEO Henrik Zillmer told Bloomberg: “We’ve sued airlines more than 30,000 times and won 95 percent of those claims. So the airlines know that if we submit a claim, there’s just no way around it.”