“This case demonstrates what should be a bedrock principle for all companies — you must get customers’ consent before you charge them,” said Thomas B. Pahl, acting director of the FTC’s Bureau of Consumer Protection in a statment. “Consumers affected by Amazon’s practices can now be compensated for charges they didn’t expect or authorize.”
Amazon is following suit with Google and Apple, both of which settled cases of a similar bent 2014, doling out millions in the process. Amazon is expected to announce details on the refund program shortly. The company initially offered to reimburse customers via gift cards and store credits, but a district judge ruled against that last year, siding with FTC and saddling Amazon with the massive $70 million debt.