The worst airlines are unsurprisingly also the cheapest, with Spirit scoring only 62% to come in dead last, followed by Allegiant (65%), and Frontier (66%).
It's important to note that even though JetBlue came in first, its score is actually down 1% compared to last year. Similarly, although Spirit still sits in last, its score is actually up by 15% compared to last year. So that's something? The report also found that in general, "Passengers are perceiving a better value for their money. On-time arrivals also have increased and cancellations have decreased." However, the airline industry still falls under the hotel industry and the Internet travel services industry as far as general customer satisfaction goes, meaning these airlines still have a lot of room to improve.