"We are honored to be recognized by the prestigious Skytrax awards," said Sir Tim Clark, President of Emirates Airline. "Emirates has always put our customers at the heart of what we do, and we work hard to deliver the very best experience possible to our customers at every touchpoint, every day, all around the world."
Last year's winner, Qatar Airways, fell one spot to No. 2, while Singapore Airlines also slipped one spot to No. 3. The rest of the top 10 includes a whole bunch of state-run airlines, mostly from the Middle East and Asia -- which reads very much like the 2015 and 2014 editions of the World Airline Awards. No shame in that.
The Skytrax based its rankings on 19.2 million customer surveys submitted online between August 2015 and May 2016, including 104 different nationalities and 280 airlines, measuring standards across 41 key performance indicators. Translation: it's a lot of surveys covering a lot of aspects of a lot of different airlines.