It's easy to complain about airlines, seeing how most squeeze every last dollar until boogers pop out of George Washington's nose. But not every airline prioritizes profit to the detriment of passenger service. In reality, many still sparkle with customer satisfaction -- and the best ones were just named.
According to Skytrax, a consumer-aviation website, Emirates ranks as the best airline in the world in the latest edition of the World Airline Awards. The Dubai-based airline jumped from the No. 5 spot in 2015 all the way to the top, thanks to having the Best In-Flight Entertainment and the Best First Class Comfort Amenities -- two other awards the airline won in the latest rankings -- along with improving in a bunch of additional categories.
"We are honored to be recognized by the prestigious Skytrax awards," said Sir Tim Clark, President of Emirates Airline. "Emirates has always put our customers at the heart of what we do, and we work hard to deliver the very best experience possible to our customers at every touchpoint, every day, all around the world."
Last year's winner, Qatar Airways, fell one spot to No. 2, while Singapore Airlines also slipped one spot to No. 3. The rest of the top 10 includes a whole bunch of state-run airlines, mostly from the Middle East and Asia -- which reads very much like the 2015 and 2014 editions of the World Airline Awards. No shame in that.
The Skytrax based its rankings on 19.2 million customer surveys submitted online between August 2015 and May 2016, including 104 different nationalities and 280 airlines, measuring standards across 41 key performance indicators. Translation: it's a lot of surveys covering a lot of aspects of a lot of different airlines.
Check out the world's top 10 below, or head over to the World Airline Rankings to explore even more airline rankings.
9. Qantas Airways
8. EVA Air
7. Turkish Airlines
6. Etihad Airways
5. ANA All Nippon Airways
4. Cathay Pacific
3. Singapore Airlines
2. Qatar Airways