Not all frequent flyer programs are created equal. Some airlines won't tell you all those points come with tons of catches about when and where you can fly. Choosing your preferred airline is a big investment, especially if you travel a lot. Fortunately, somebody figured out which airline is best.
The 2016 Switchfly Reward Seat Availability Survey came out this week, which examined 25 major airlines' rewards programs and conducted 280 queries on each airlines' seat availability. This year, both Air Berlin and Southwest scored 100% on the test to be crowned winners. In fact, it's Southwest's 5th win in a row. Go Southwest. Virgin Australia put on the next best performance, with a score of 94.3%
The airlines that really need to step up their rewards game are LAN (45%), Avianca (53.6%), and American (56.4%), which compose the bottom three. In particular, American put on a terrible performance, with its AAdvantage program scoring a whopping 10.7 points lower than last year.