Figuring out the best and worst airports around the globe required a slightly different bit of research. For that, AirHelp looked into three separate factors for 123 airports it had data on: on-time performance, service quality (e.g., surveys on customer service, line lengths, and cleanliness), and food and shopping options. Topping the list yet again in 2019 is Qatar's Hamad International Airport, followed by Tokyo International Airport, and Athens International Airport. Here's are the top 10 best and worst ranked airports this year.
Best Airports of 2019
10. Viracopos/Campinas International Airport, Brazil
9. Tenerife North Airport, Spain
8. Rajiv Gandhi International Airport, India
7. Changi Airport Singapore, Singapore
6. Sheremetyevo International Airport, Russia
5. Gdansk Lech Wałęsa Airport, Poland
4. Afonso Pena International Airport, Brazil
3. Athens International Airport, Greece
2. Tokyo International Airport, Japan
1. Hamad International Airport, Qatar
Worst Airports of 2019
10. London Gatwick Airport, United Kingdom
9. Billy Bishop Toronto City Airport, Canada
8. Porto Airport, Portugal
7. Paris Orly Airport, France
6. Manchester Airport, United Kingdom
5. Malta International Airport, Malta
4. Henri Coanda International Airport, Romania
3. Eindhoven Airport, Netherlands
2. Kuwait International Airport, Kuwait
1. Lisbon Portela Airport, Portugal
You'll notice not a single US airport is among the top 10 best in the world. In fact, the first American hub to appear on the list is Atlanta's Hartsfield-Jackson International, which took the No. 34 spot. AirHelp says that congestion and long lines are a big problem area for airports in America, as they are increasingly for most hubs around the world.
"Some airports are expanding quickly, but it’s still a big issue for most, especially during peak hours," AirHelp's CEO Henrik Zillmer told Bloomberg. Of course, it's worth noting that certain airports receive a disproportionate number of weather-relayed delays -- and are subsequently dinged for that -- simply based on the climate and conditions.
As for what airlines need to do to improve their rankings, Zillmer believes they should be stepping up their claims processing efficiency to make it easier on passengers to re-book delayed or canceled flights. Still, it appears American carriers have made an improvement since last year, as three are now in the top 20 (American, United, and Delta).
Then again, if you're more concerned with in-air comfort, you may want to peruse another list before booking your next flight.