But the industry's overall score was also calculated, and it's at an all-time high of 762 points, up six from last year, which was the previous record.
“Operationally, it’s never been a better time to fly," said Michael Taylor, Travel Practice Lead at J.D. Power, in a press release. "Passengers perceive greater value in ticket prices, checking in has never been easier, passengers are more satisfied with the actual aircraft and airlines have improved their baggage-handling performance."
There is one category, however, that saw a decrease: in-flight services, which includes food, drink, and entertainment. “Today’s passengers expect trouble-free connectivity for personal devices and airlines are challenged to keep pace with the technology that can achieve that goal," Taylor explained. "This is important because passengers are far more likely to have a positive experience with an airline if they are entertained during their flight.”