The video contains a voicemail left for Australia's Gelato Messina on New Year's Eve. They say the message was left by a "very, very upset" customer. The voicemail plays more like a break-up message than anything with weepy demands for an apology, reminiscing on the good times, and reasons why things will never be the same.
The Gelato maker's crime? Being closed at 6 p.m. on New Year's Eve. "I had plans to buy at least a liter and a half of Messina, as I do every week, and sit on my couch, and eat it and then make New Year's Eve resolutions to never eat it again," the anonymous woman says.