Usually, a good fast food restaurant experience involves getting your food fast (duh), receiving the right order (without extra ingredients like, uh, chicken feet), and maybe even a friendly interaction besides "next in line" or "following." But when it comes to getting a great fast food customer experience, it turns out Chick-fil-A and Subway dominate the game, at least according to a new survey.
For the fifth year in a row, Chick-fil-A earned the top spot among fast food chains on the Temkin Experience Ratings, an annual ranking of companies based on a survey of 10,000 US consumers. With a rating of 78%, the Georgia-based fried chicken giant topped other popular chains like Subway (75%), IHOP (74%), Little Caesar's (74%), as well as Arby's, Taco Bell, Hardees, and Dunkin' Donuts (all tied at 73%). Chick-fil-A also placed third out of the 294 companies across 20 industries included in the massive survey. Maybe it has something to do with those brilliant "phone coop" things.