Usually, a good fast food restaurant experience involves getting your food fast (duh), receiving the right order (without extra ingredients like, uh, chicken feet), and maybe even a friendly interaction besides "next in line" or "following." But when it comes to getting a great fast food customer experience, it turns out Chick-fil-A and Subway dominate the game, at least according to a new survey.
For the fifth year in a row, Chick-fil-A earned the top spot among fast food chains on the Temkin Experience Ratings, an annual ranking of companies based on a survey of 10,000 US consumers. With a rating of 78%, the Georgia-based fried chicken giant topped other popular chains like Subway (75%), IHOP (74%), Little Caesar's (74%), as well as Arby's, Taco Bell, Hardees, and Dunkin' Donuts (all tied at 73%). Chick-fil-A also placed third out of the 294 companies across 20 industries included in the massive survey. Maybe it has something to do with those brilliant "phone coop" things.
Meanwhile, McDonald's and Burger King tied at 65% for a significantly less-coveted spot on the ranking: last place. Three other chains -- Baskin Robbins (66%), KFC (68%), and Domino's (69%) -- also failed to earn a "good" rating based on the survey, according to a Temkin press release. In fact, Burger King's rating dropped by a whopping (no pun intended) eight points from 2015 to 2016.
And although they still received "good" ratings (at or above 70%), Sonic Drive-In (70%) and Dairy Queen (72%) also saw significant declines in their ratings over the last year -- minus 10% and minus 9%, respectively.
Temkin said Chick-fil-A's continued dominance on the ranking, despite tough competition, is "impressive." But it also makes a lot of sense, considering its performance in similar surveys over the last few years. All those crispy fried chicken sandwiches and waffle fries probably help, too.
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Tony Merevick is Cities News Editor at Thrillist and feels like Chick-fil-A is slowly taking over the world. Send news tips to firstname.lastname@example.org and follow him on Twitter @tonymerevick.