A United spokesperson told Mashable there was no air marshal involved and the couple followed crew orders while exiting the aircraft. United offered the couple a discounted hotel stay and had them on a new flight Sunday.
Michael Gallagher, stepfather of the bride, told KUTV in Utah, "Truthfully, we all worried that maybe something would happen in Costa Rica, and we were willing to deal with that. Never in our wildest dreams did we think United was going to screw it up in Houston, Texas."
While the stories don't exactly match up, the couple should not miss their wedding, which is scheduled for Thursday.
For United, this story follows a recent leggings controversy and a passenger being dragged from a flight, allegedly causing a concussion, broken nose, and other injuries. To combat image problems and correct issues from the latter story, the airline has announced a more passenger-friendly policy on overbooked flights and has promised to announce more changes this month following a review of the Dr. David Dao situation.