‘The Customer Is Always Right’ Is Proven Dead Wrong By These Stories Shared on Twitter
There are few phrases that send shivers down the spine of anyone who has spent time in customer service like, "The customer is always right." It doesn't take an advanced degree to know this is full of more crap than a music festival campground...
There are few phrases that send shivers down the spine of anyone who has spent time in customer service like, "The customer is always right." It doesn't take an advanced degree to know this is full of more crap than a music festival campground on a Monday.
A user on Twitter has done everyone the favor of asking for examples of when the customer was unabashedly wrong. Of course, people have delivered excellent responses, most of which are hilarious because you never forget your favorite customers.
They say "the customer is always right".— Dai Lama (@WelshDalaiLama) April 5, 2019
Tell me a story of a customer you've encountered that proves this motto spectacularly wrong.
The responses are all over the place. Many of them are surprising, while others fall into familiar categories like people who showed up for appointments on the wrong day or ordered ahead and went to the wrong location to pick up the order. Naturally, none of those customers could believe they had made a mistake.
There are also plenty of people trying to outsmart staff by returning items to the wrong store. How could that ever go wrong!? (Though, attempting to return a used urn is taking that set-up to an entirely new level.)
Check out some of the best responses from the thread below.
I was a butcher and someome rang asking me to break down a whole pig for her. I said 'Yeah, sure its £30" then she asked if she could film me doing it on her phone so she wouldnt have to pay in the future. Phone went down pretty quickly— Mei (@MeirionRoberts2) April 5, 2019
Work in the rail industry. Passenger asks if the train on the platform was going to Manchester. I told them no, this was the Holyhead train, the Manchester isn't for another half an hour. They argued and shouted it was, it must be, as it stops some of the places the Manchester...— Keiran Newberry (@ksnewberry) April 5, 2019
While I worked in the emergency room, a patient once told the nurse, "the patient is always right." To which the nurse, an absolute icon, responded with, "No."— Hemogoblin (@grinningsalt) April 6, 2019
Customer tried to return a TV not working. We pointed out the case and screen were cracked and covered in grass and mud; he'd thrown it through a window. Also, we didn't sell that brand.— Julian Melville (@jmelville) April 5, 2019
I also has a lady try to return an urn, (that I had delivered to her complfull) because she was “finished with it”. She wanted a full refund.— RareBeauty (@RareBeautyGems) April 5, 2019
I worked at a well known computer store (where in the world?). Had a chap almost throw his new computer at me, demanding his money back because it didn't switch on. I unboxed it, set it up & plugged it in. Worked straight away. He screamed "Why did you plug it in, it's wireless!"— Neil (@_nea102_) April 5, 2019
Worked in a hotel for a while. Couple tried to check in, I couldn't find a record of their booking. Bafflement ensued, and obviously it's my fault we've lost the booking. Then they realised they'd turned up a day early.— Rhiannon Sandy (@RhiannonSandy) April 5, 2019
I work at a hotel.— Abby Stoyer (@hotdamnitsabs) April 6, 2019
A guest came to check out after staying for THREE DAYS and complained about the room saying that it was “ridiculous he had to sleep on the couch” and “a bed would’ve been nice.”
The living area is separate. He didn’t walk into the bedroom.
I once worked as a banker. A customer railed at me because their debit card wasn’t working.— LiNCOLN PARK (@linc0lnpark) April 5, 2019
I investigated, then said,
“Sir, your account is in overdraft.”
He said, “I DIDNT ASK YOU FOR MY ACCOUNT BALANCE, MORON! I WANT TO KNOW WHY MY DAMNED DEBIT CARD WONT WORK!” pic.twitter.com/jZhS5231oR
Former barista. Had a customer ask me for:— Pickles 🔜 FWA! (@p_cucumbers) April 6, 2019
1) a cubano with no sugar
2) a cappuccino with no foam
3) a dirty chai with no espresso
She had trouble understanding that I couldn’t make those things bc she was asking me to remove the 1 thing about the drink that made it what it is.
Gambling in casino & watched a woman completely lose it on an attendant, screaming: “I’VE LOST OVER $10 ON THIS MACHINE & IT’S PAID NOTHING! GIVE ME MY $ BACK!” “Ma’m, that’s not how it works.” “GET ME THE MANAGER! THE CUSTOMER IS ALWAYS RIGHT!!!” 🎰 😂— JessiAnn11 (@JessiAnn11) April 6, 2019
An American passenger on my Tour bus insisting my commentary was wrong and that Glasgow was in fact the capital of The Highlands.— Nick Heys (@honestwelshnick) April 5, 2019
Got called out because the owner said he could smell carbon monoxide coming from his boiler. Tried to explain. He's was having none of it.— Huw Barrett (@Huwbut) April 5, 2019
Customer: I’d like a cappuccino - no chocolate on top, no foam and no milk.— Lisa Taylor (@lisa_anne9999) April 5, 2019
Me: ... so you’d like a black coffee?
Customer: No, I only like cappuccino. I WANT a cappuccino!
Me: *makes a black coffee*
Customer: Perfect! I don’t understand why you had to be so difficult about it 🙈
And, finally, one for the restaurant Ben Wyatt always wanted to open.
Too many to recall but probably my favourite is when I brought someone a calzone and when I put it down in front of them seeing their shocked face at the folded dough in front of them as they said “what’s this I ordered a calzone pizza”— Anthony C. Beale (@Bealeionaire) April 5, 2019