“This is about investing in every single customer who chooses Delta, no matter where they sit on the plane,” Allison Ausband, Delta's senior vice president of in-flight service, said in a statement. “The thoughtful touches we’re investing in throughout the new Main Cabin experience were designed by flight attendants with one goal in mind -- delivering an exceptional experience that our customers will rave about and one that our team, the best in the business, is proud to deliver.”
The changes come as part of a new Delta initiative to make flights more comfortable for everyone. Back in April, the world's second largest airline announced it was cutting how far back people can recline their seats on domestic flights to reduce legroom cramping. It also recently upgraded amenity kits across all cabins for international flights (they now include cleansing towelettes, face masks, a dental kit, and ear plugs), according to Travel & Leisure.
Compared to other major airline offerings in the economy cabin on international routes, Delta's will be industry leading. For example, United coach passengers on long-haul trips get free beer and wine and a three-course meal, while hot towel service, pre-flight cocktails, and departure chocolate are not standard. On American, passengers simply get a meal and beer and wine.
Of course, if you're only concerned with getting where you want to be safe and reliably, a hot towel and a little chocolate probably aren't going to sway you if you can find a cheaper flight elsewhere. Then again, next time you see a good transatlantic Delta deal, consider a three-course meal and take-off bellini an added reason to pull the trigger.
h/t Condé Nast Traveler