Last summer, the airline cancelled 2,300 flights when a power outage struck the airport, blindsiding customers and costing Delta $150 million, reports Fast Company. Delta issued guidelines for customers dealing with this week’s cancelations, offering to refund tickets for those who opted not to travel on the airline. Many people had problems finding re-routed options, because most flights were already too full for additional passengers. The airline has also waived re-booking fees in light of the cancellations.
“We are grateful for your patience and want you to know that we, as always, learn from these experiences. While we can’t control the weather, we understand the resulting recovery has not been ideal and we apologize for that,” said Delta Chief Operating Officer Gil West on Thursday.
The “unprecedented” storm, per West’s assessment, clearly caught the airline off guard. Although not on par with the financial calamity of last year's power outage, it seems Delta was ill-equipped to deal with the weather, and customers have every right to be a little pissed off.
[Detroit News via Fast Company]