No company on the planet runs with clockwork efficiency. But social media management company Hootsuite is doing something about it, appointing someone to an interesting new role -- Czar of Bad Systems -- its CEO, Ryan Holmes, explains in a Fast Company piece.
"Good systems make things easier," Holmes writes. "Bad systems do exactly the opposite." When he learned that ordering a T-shirt with the company logo on it for a customer could cost as much as $200 of company time (because remember, time is money), he decided that something needed to be done:
[The shirt] example might sound trivial until you start to do the math. In a company of 1,000 people, we’re talking about hundreds of employee hours saved over a year’s time–just on ordering swag. Once I realized that, the gears started turning: How much time and money were being tied up in other bad and broken processes–simple stuff that was eminently fixable, but that no one was looking into?