In a statement provided to the Register, In-N-Out Executive Vice President Arnie Wensinger described how the suit was preceded by a string of incidents in which trolls have tried to wreak havoc in its restaurants:
“We have recently seen an increase of visitors to our stores, who are not customers but instead are intentionally disruptive and who then try to promote themselves through social media. These visitors have unfortunately used deceit, fraud, and trespass to their own advantage, and in each instance, they have attempted to humiliate, offend, or otherwise make our customers or associates uncomfortable.”
Trollmunchies, which has a Youtube page boasting 627,595 subscribers and a verified Twitter account that preaches "peace love and positivity" in its bio, has also posted prank videos at Taco Bell restaurants and Ralph's supermarkets. At the time of publication, Trollmunchies hadn't returned a request for comment.