Samsung is working with the CPSC to conduct the voluntary recall, which includes nearly 3 million machines produced between March 2011 and October 2016. According to the CPSA, the agency has received 733 reports of machine’s displaying the excessive vibration and separation, and says there have been nine related reports of injuries, including a broken jaw, injured shoulder, and other impact or fall-related injuries.
Just like with the Note 7, which had a tendency to burst into flames -- one time in a man's pants -- Samsung is offering alternatives to customers affected by the issue. The first is a free in-home repair service, in which a technician reinforces the washer’s top compartment. Choosing this route will also afford you a free one-year extension of Samsung’s warranty.