Richardson, however, didn't think Debbie was rude at all, but she was frustrated when he informed her that the store had run out of drink carrier trays. She was also unhappy that he couldn't accept trash from her car through the drive-thru window because it'd be a violation of a state health code. If anything, he understood her disappointment, according to the release.
“She was mildly irritated, but she was still pleasant with me,” Richardson said in a statement. “It was like a two on a scale of ten for me. When she came back, that was a lovely interaction. She was so nice and so kind. I just really wasn’t expecting that. It was very, very heartwarming.”
The barista first shared his story of the encounter in a post on Reddit, saying, "A woman came through the drive through yesterday and got a little irritated with me because we didn't have drink carriers. Today, she came back and handed me this."