Talenti Gelato is in the throes of a customer service nightmare. Would-be consumers of the sweet and imminently affordable ice cream are encountering a devastating setback when trying to unscrew the lids of their deserts: they won't open. Meanwhile, stomachs are empty, hands are rubbed raw, and a bunch of vexed customers are tweeting frustrated missives at the company.
First noticed by Mic, "hundreds" of customers have reportedly been complaining about the stubborn lids for months. The issue seemed to initially bubble up on Reddit, but it's recently shifted to Twitter. Needless to say, the ensuing gelato drama has gone on for a while.
To alleviate the problem, people have taken to the tool shed, where they've used about every conceivable piece of hardware to pry open the lids' iron grip. Sometimes people have hacked away at them, presumably in frustration: