“If anyone’s confused, there’s no product to work in the locker room,” his manager reportedly said.
Other Trader Joe’s employees across the Northeast and Middle Atlantic regions echoed Nagle's experiences. Just at Nagle's store, though, one coworker earned a reprimand for sipping water while working the cash register, while others occasionally got sick from fumes wafting through the store.
Nagle supplied all of this information to the Times by recording his performance reviews with managers. Incredibly, the crux of them centered on Nagle’s smile, and whether or not it masked a lousy attitude. “I don’t remember the last time I’ve seen you like genuinely smile,” a manager told Nagle.