“Today’s tipping announcement is an important win for drivers and proves that thousands of drivers coming together with one voice can make big changes. Cuts to driver pay across the ride-hail industry have made tipping income more important than ever. We were proud to lead the way on this fight on behalf of drivers in New York City and across the nation. This is an important first step toward a more fair ride-hail industry.”
The tipping option is already available in Seattle, Minneapolis, and Houston and is rolling out to more cities as the company learns to streamline the process.
Drivers have recently suffered from declining fares, with high turnover a chief problem for Uber. The issue of shrinking fares came to a head earlier this year when Uber CEO Travis Kalanick was caught on camera berating his Uber driver during a discussion about the issue. Since then, a series of scandals has rocked the company, culminating in an investigation led by former Attorney General Eric Holder meant to clean up Uber’s allegedly toxic and sexist corporate culture. High-profile executives have fled the company, and Kalanick embarked upon an indefinite leave of absence last week.