“We made a mistake and we are committed to making it right by paying every driver every penny they are owed, plus interest, as quickly as possible,” Rachel Holt, regional general manager of Uber in the U.S. and Canada, said in a statement. “We are working hard to regain driver trust, and that means being transparent, sticking to our word, and making the Uber experience better from end to end.”
Uber wants to make amends, but drivers aren't necessarily thrilled. “Uber’s theft of drivers’ hard-earned wages is the latest in a long history of underhanded tactics in this industry," Jim Conigliaro Jr., founder of the ride-hailing drivers' group the Independent Drivers Guild, said in a statement.
"While we welcome progress in Uber acknowledging its unlawful deductions, make no mistake: the full amount that Uber owes to drivers is much more than what it is now claiming," Bhairavi Desai, the executive director of the New York Taxi Workers Alliance, said in a statement.