"They had no idea where the dog was," Swindle told CNN. "I burst into tears instantly because this has just all been a whirlwind. They didn't know [where Irgo was] until 2:30am on Wednesday when the plane landed in Japan."
With Irgo marooned in Japan, Swindle says she was unable to give the dog its ear-infection medication for three days. However, the pup did receive medical attention while in Japan, enabling it to make the trip home, per CNN's report. United is flying Irgo to Wichita via private charter on Thursday.
United, for its part, issued a statement about its second animal screw-up in less than a week:
"An error occurred during connections in Denver for two pets sent to the wrong destinations. We have notified our customers that their pets have arrived safely and will arrange to return the pets to them as soon as possible. We apologize for this mistake and are following up with the vendor kennel where they were kept overnight to understand what happened," it said.