Thomas Demetrio, one of Dao's lawyers, commended United and its CEO, Oscar Munoz, in a statement reading, "Mr. Munoz said he was going to do the right, and he has. In addition, United has taken full responsibility for what happened on Flight 3411, without attempting to blame others, including the City of Chicago. For this acceptance of corporate responsibility, United is to be applauded."
But considering the legging controversy that embroiled United before the incident involving Dao and the recent mysterious death of a prized rabbit on one of its flights, it's probably safe to say the airline won't be "applauded" by many people any time soon. The settlement with Dao, however, appears to be a positive end to a tragic story.