Thump. Thump. The bags tumbled to the ground. The user said an employee noticed the mistake and hurried to fix the issue, but no announcement was made, and there was no apology from the airline at the time.
"We are concerned by this video and are working with our team at O’Hare to make sure all appropriate action will be taken," Frank Benenati, the Director of Corporate Communications for United Airlines, later told the International Business Times.
Hopefully, the passengers from that flight are going to get a taste of the international treats from United's dessert trucks that are in New York and San Francisco this week, promoting new international travel destinations. They deserve a little good news from an airline.
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