The MEC wrote:
“For reasons unknown to us, instead of trained Chicago Police Department officers being dispatched to the scene, Chicago Department of Aviation personnel responded. At this point, without direction and outside the control of United Airlines or the Republic crew, the Chicago Department of Aviation forcibly removed the passenger.
Members of local airport law enforcement are normally important security partners who assist aircrews in ensuring the safety of everyone on the airplane. This event was an anomaly and is not how United or the police are expected to treat passengers when there is no security threat.”
Sunday’s episode occurred when four passengers onboard the overbooked Flight 3411 -- traveling from Chicago to Louisville -- were randomly selected and asked to leave the plane so crew members could take their seats, originally in exchange for $400. Dao refused, leading to the altercation and flurry of cell phone footage that sparked one of the most glaring public image crises ever faced by an airline.