This was the flight where 69-year-old passenger David Dao was dragged from his seat and bloodied after his face smashed against the armrest of a chair. He was one of four passengers randomly selected to be bumped from the flight. According to passengers aboard the plane, Dao claimed he was a physician with patients to see and did not want to be bumped from the flight he bought a ticket on.
The incident has sparked promises of a boycott from customers in the United States and China, one of the airline's leading growth markets.
It's been a rough few days for the airline, who allowed a bad situation to become a PR nightmare. After the incident, it took three swings at an apology before CEO Oscar Muñoz took responsibility for the incident. That third apology came after the airline's stock took a billion-dollar tumble Tuesday morning.