While pressed on the issue of its unprompted over-charging, Verizon hasn’t offered any solutions. According to the paper, no reason has been offered to account for the deluge of pissed-off customers who’ve been billed for data they never used.
And the anger isn’t all for nought. In September, Joy Griffin, a middle-school teacher in Georgia, was billed a total of $838, with $700 accounting for overage fees that she claims were levied erroneously. Couple that with Phyllis Butcher of Ohio, who claims she was slapped with a $1,700 bill for the same thing. Typically, Verizon sends out alerts, notifying customers that their data usage is near its limit -- a sign that prompts any remotely frugal customer to power down their apps. For many people this year, the paper notes, those alerts never came.