JD Power surveyed 34,000 people who had recently flown, then ranked the airports based on the following criteria, in order of importance: terminal facilities, airport accessibility, security check, baggage claim, check-in/baggage check, and food/beverage/retail.
One surprise, after a run of high-profile airline fiascos, is airport satisfaction is at an all-time high for the second year in a row. One area of significant improvement was security checks, despite many airports dealing with a record-setting numbers of travelers. "Capacity has become a huge challenge for North American airports, with many reporting 100% of available parking spots being filled and large airports, such as Orlando International, setting passenger volume records each month for more than three years straight," says JD Power travel practice lead Michael Taylor.
Of the airports in the mega category, only Orlando International earned a five-star rating. But among large and medium-sized airports, there were a few more five-star hubs, including John Wayne Airport (Santa Ana, CA); Tampa International Airport, Dallas Love Field Airport, Nashville International Airport, Portland International Airport, Sacramento International Airport, Indianapolis International Airport, and Ted Stevens Anchorage International Airport.