A witness who came to the woman's aid told KPHO that he'd heard someone yelling for help. "Without thinking, I had no idea what I was going to see, I just ran over there," he said. "I saw the other girl up against the fence with her arm caught in the jaguar's claws."
"I could see the claws in her actual flesh," he said. His mother then threw a water bottle into the cage to distract the cat. "When my mom put the water bottle through the gate, the jaguar let go of the girl. And we pulled the girl back and she collapsed."
He didn't see how the attack started, but the local fire department told KPHO that the woman was "attempting to take a selfie near the fence of the Jaguar enclosure when the cat reached out and attacked her arm."
After the attack, the zoo tweeted out this statement: "We regret to inform that this evening, before closing there was an incident reported involving a guest, who crossed over the barrier to get a photo, according to eye witnesses. The visitor sustained non-life threatening injuries to their arm from one of our female jaguars. At the request of the family, paramedics were called. At no time was the animal out of its enclosure. The incident is being fully investigated."