And then, the problem airports
To the surprise of absolutely nobody, New York's LaGuardia ranked dead last in the survey, followed closely by its cousin, Newark Liberty. Philadelphia, Boston Logan, and Chicago O'Hare were the other biggest losers. Though in the case of LGA, things might get better soon.
"LaGuardia is ripping up three of its terminals," Taylor said. "You couldn't ask for more of a pain for travelers than that. In four years, they'll have newer terminals, with security checkpoints designed for the passenger volume and gates built for the aircraft that are pulling up."
Here are the bottom 10 for large and medium airports:
1. New York LaGuardia (649)
2. Newark Liberty (669)
3. Philadelphia International (688)
4. Chicago O'Hare (689)
5. Boston Logan (689)
6. Los Angeles International (702)
7. Cleveland Hopkins (704)
8. Houston Bush Intercontinental (709)
9. John F. Kennedy International (713)
10. Fort Lauderdale-Hollywood International (720)
The survey polled 38,931 North American travelers over the past three months, rating in six categories: terminal facilities, airport accessibility, security check, baggage claim, check-in/baggage check, and food/beverage/retail.