Impossible-to-get craft beer
The Grand Del Mar
San Diego, CA
A guest was a big beer enthusiast and in search of the “Holy Grail” of suds, Russian River Brewing Company's Pliny The Elder (PtE). A highly sought-after double IPA, it can take a near “act of God” to find it on local store shelves, says Justin Robbins, The Grand Del Mar's chef/concierge. To skip waiting patiently with other customers for the distribution truck to deliver the goods to area stores (with a 2-bottle limit per person), Robbins has vendor hold a few bottles to the side for him every few weeks for his VIP guests. In this case, the guest arrived to find four bottles of Pliny The Elder waiting for him in his room.
A private jet flight to a town with no airport
When a family emergency arose for one guest at the Jefferson, the hotel's head concierge, Chris Adcock, had to track down a private jet at the last minute. Not only that, it was flying to a town without an airport so they also had to locate a safe area where the plane could land. “Despite the isolation and the bad weather – we pulled it off,” Adcock says. “It was stressful. But the guest had to get there. Whether we had to carry him, he had to get there.”