"My plan is to file a claim as soon as we arrive [at our destination]," she said. "I am keeping every single receipt. And really crossing my fingers that they reimburse me."
As for BHTP's aforementioned $1,000 payout, AirCare customers who did, in fact, wait in a plane on the tarmac for longer than two hours during the Delta snafu will get a quick grand, Brad Rutta, BHTP's vice president of marketing and communications, confirmed.
"Keep in mind the compensation is also cumulative," Rutta added, explaining the policy, which starts at $34 for domestic flights. "So if you have a flight delay, followed by a tarmac delay, and your bags are delayed, you would get $1,550." Not too shabby for a couple of extra hours reading a magazine and eating shrink-wrapped biscotti.
Michael Brune-Waelser, 20, from Seattle, said he was on the receiving end of BHTP’s $1,000 tarmac delay coverage in September 2015. "They weren't kidding when they said the money would be in my account immediately," he said. "It was paid out the same day."