"Keep in mind the compensation is also cumulative," Rutta added, explaining the policy, which starts at $34 for domestic flights. "So if you have a flight delay, followed by a tarmac delay, and your bags are delayed, you would get $1,550." Not too shabby for a couple of extra hours reading a magazine and eating shrink-wrapped biscotti.
Michael Brune-Waelser, 20, from Seattle, said he was on the receiving end of BHTP’s $1,000 tarmac delay coverage in September 2015. "They weren't kidding when they said the money would be in my account immediately," he said. "It was paid out the same day."
Concierge service will save your day
When his own Delta flight was canceled on Tuesday, Rutta saw firsthand the benefits of concierge service, which is included in all of BHTP's plans.
"My saving grace was our team of travel professionals that worked behind the scenes to make sure I was able to get a seat on the next flight," he said. "They also had a backup plan with a hotel room at the airport should I have not been able to make that flight."