Well, it does claim to be the best at something... ignoring complaints.
"We opened the door to our room and were hit by a wall of smoke. 2 seedy guys sitting on the beds drinking and smoking weed. When asking the woman at reception if there was another room she just shrugged and said no. When asking about the smoking guys in the room, and the big sign in reception stating no smoking, she again shrugged and grunted with a 'get over it' attitude. We left immediately (with no refund or anything offered)". -- sbirchall, Adelaide, Australia
"We noticed there were bed bugs at the time, complained and asked to be moved rooms. We were told they were all full and that bed bugs were brought in by travellers and were not their fault". -- Only_on_Thursdays, Sheffield
"My friends wallet had been stolen, which was made significantly worse by the treatment of the staff. They were rude, obnoxious, offensive and all around unhelpful, complemented with excessive amounts of eye rolling". -- juwbug63, Cardiff, United Kingdom