Travel

This Airline Satisfies Customers the Most

Published On 05/19/2015 Published On 05/19/2015

It's Spirit. JK, it's actually Alaska Airlines!

JD Power released its Airline Customer Satisfaction Report for 2015, assigning domestic carriers a score on a 1,000-point scale that accounted for seven different factors ranging from cost and fees, to in-flight services, to the check-in experience. Alaska took the top honor in the "Traditional Carrier Ranking" with a score of 719, while Delta and American slid into second and third with 709 and 700 points, respectively.

The winningest carrier in the west also took home the gold in JD Power's Loyalty/Rewards Program Satisfaction Report, scoring a 759 on the same 1,000-point scale, accounting for factors like ease of redeeming points/miles, reward program terms, and customer service. Alaska's lead was even narrower here, though, beating out JetBlue Airways by only a single point.

Meanwhile, JetBlue snagged first place in JD Power's separate "Low-Cost Carrier" ranking with a hefty 801 points, beating out Southwest by a 20-point margin. From there, budget carriers experienced a pretty sharp drop-off, with WestJet scoring 715, AirTran scoring 702, and Frontier skating in by the skin of its teeth with a measly 659 pity points.

The moral of this story? Unless you're flying to Hawaii or Alaska, you might as well go with JetBlue.


Gianni Jaccoma is a staff writer for Thrillist, and he’s loyal to whichever airline he happens to be flying at the time. Unless it’s Spirit. Follow him to the complaint desk on Twitter @gjaccoma

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