Despite questionable policies to keep its reputation in tact, USGH has seen the bad reviews and one-star ratings come pouring in.
"It's unfortunate businesses like this will use scare tactics on its own customers", one Yelp reviewer wrote. "Punishing people for bad reviews...is just ludicrous and down-right fascist. If we, the public, are not allowed to disagree and form our own opinions, then you should move your hotel to another location, but not in the United States of America where the freedom of speech is a right".
"This place is terrible, I stayed there and did not write a review, then I read this article today in the NYP about how they fine people if they get bad reviews. My credit card number just changed, so they cant get me", another wrote.