Remember reading about the TSA agent who refused a passenger's I.D. because he didn't know the District of Columbia existed? Turns out, that dude might not have been half bad -- at least he was thorough.
An agent at TSA Pre-check in Atlanta last month was apparently day-dreaming through his shift when he failed to notice that a woman from Long Island had the wrong boarding pass. Not only did she get through him, but she made it past the gate agent (although not surprising, since they don't check IDs) before boarding a Delta flight to New York from Atlanta's Hartsfield-Jackson Airport.
How'd it happen? Like many passengers who don't have an Epson Bubble Jet at home, Donna Gold, from Syosset, New York, printed her boarding pass at the airport -- except this one had another passenger's name, Mark Dornan, on it. Her luggage was also tagged incorrectly.
Gold proceeded to show her false boarding pass, along with her I.D. to the aforementioned TSA agent. As she told CBS 2, “He asked me to remove my sunglasses — checking my driver’s license, supposedly, against this boarding pass — and he ushered me right through”.
It wasn't until the real Mark Dornan, the passenger whose name was on her erroneous pass, found Gold in his seat on the plane that anyone realized the mistake.
For a second though, things got a little dicey for Gold when TSA boarded the plane and accused her of breaching security. "They're are [sic] like, ‘This is not your boarding pass’. They tell me I’m a security breach. It was actually very humiliating", she said.
Once Gold presented the boarding pass on her phone, however, the whole matter was cleared up, and she was permitted to continue on the flight.
According to CBS, Atlanta's TSA admitted that the agent should've noticed the mistake, but -- since Gold's person and baggage were both screened -- there was no risk to anyone onboard. Meanwhile, Delta is investigating the technical error that resulted in Gold's incorrect boarding pass.
Chloe Pantazi is an editorial assistant on Thrillist's travel team. Yes, that's a British accent. No, she doesn't watch Doctor Who. Follow her on Twitter at @ChloePantazi.