“I think if any organization asks for feedback you would expect the vast majority of responses would be directed at the company that seeks it”, CEO Ben Baldanza said in a press release. “But in this case we were surprised that most consumers chose to share their frustrations about other airlines."
Well, sure. A full 60% of the complaints were about other airlines, but that was spread out among 10 companies; people still hate Spirit more than three times as much than they hate Delta (12%), and five times more than they hate American Airlines (8%). And those airlines are wayyyyy bigger than Spirit.
Additionally, respondents used colorful language to express their universal hate. “Ass” came up 370 times; “crap”, 201 times; and the F-bomb, 75 times. The most popular word, “suck” -- used 914 times -- confirms everyone’s belief that a lot of airline passengers are unhappy.
Conclusion: everyone sucks, but Spirit reigns supreme when it comes to suckdom.
Chloe Pantazi is an editorial assistant on Thrillist's travel team. Yes, that’s a British accent. No, she doesn’t watch Doctor Who. Follow her on Twitter at @ChloePantazi.