And, finally, the Ballad of Grandma's Chair
"I had multigenerational clients traveling to Mexico. The grandparents were traveling out of the country for the first time and had many apprehensions. About two weeks prior to departure, the grandma wanted to make sure that she had a chair, like a reclining La-Z-Boy-style chair, in her room, so she could sleep sitting up, or she was going to cancel. Canceling this trip was not an option for the kids and grandkids, so they turned to me.
"I reached an amazing manager at the resort. She had us take a photo of the chair that we wanted/needed, so she could get an idea of what their needs were. Once we sent her the photo, she proceeded to go around the entire resort herself, taking pictures of every chair they had, from the beach lounge chairs, pool chairs, chairs in restaurants, lobby, disco, everything. She emailed them all to me, and said that they could put any of these chairs into their room, and would do anything to make them comfortable.
"One of the beach chairs was the chair of choice.